Hello,
A few months ago, I purchased the BeTheme template on ThemeForest. However, when I enter the item purchase code and the associated username from the Envato market, I receive the following message: "The purchase code has not been used to register Betheme or the username does not match the purchase code."
I would appreciate your assistance as I am currently unable to use the template in any way. I have a document confirming the license and purchase of this template.
Thank you in advance for your help.